Terms & Conditions

These Terms and Conditions govern the supply by us of any Products ordered by you on the Site. By agreeing to order a Product, you agree to be legally bound by these Terms and Conditions. 1. In these Terms and Conditions: 1.1 Definitions: a) "Account" means the account that you will need to register for on the Site if you would like to submit an Order on the Site; b) "Acknowledgement" means our acknowledgement of your Order by email; c) "Business Day" means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in South Africa; d) "Confirmation of Order" means our email to you, in which we accept your Order; e) "Contract" means your Order of a Product or Products in accordance with these Terms and Conditions which we accept; f) "Customer" means individual who places an Order on the Site; g) "Order" means the order submitted by you to the Site to purchase a Product from us; h) "you" means the Customer who places an Order; i) We means Hamstach Communication Center; 1.2. Words imparting the singular shall include the plural and vice versa. 1.3 Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership;
3.1 These Terms and Conditions shall apply to all Orders and Contracts concluded by or with Hamstach for the sale and/or supply of Products. When you submit an Order to Hamstach, give any delivery notes or accept delivery of any Products, this shall constitute your unqualified acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights (including the right to insist that goods you buy from businesses must correspond with their description, be fit for their purpose and be of satisfactory quality).
3.2 These Terms and Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or verbally, are expressly waived and excluded.
3.3 No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing signed by the authorised person at Hamstach Communication Center.
3.1 When placing an Order, you must register for an Account on the Site, and you must follow the instructions on the Site as to how to place your Order and for making changes to your prospective Order before you submit it.
3.2 Irrespective of any price you have seen or heard, once you select a Product that you wish to Order and have proceeded to the Checkout, the amount to be paid will then be shown (on the Site) together with the charges you must pay including VAT and cash handling fee, if applicable. Unless otherwise stipulated on the Site, all charges are in the currency then in force in South Africa. Subject to clause 4.11 below, this is the total that you will pay for receipt of the ordered Product.
3.3. You shall pay for the Product by one of the following payment methods, subject to Hamstach's discretion:
3.3.1. Payment via credit card
Hamstach accepts credit card and chipped debit card payment via Visa and MasterCard only. We make use of the 3D-Secure authentication system to verify cardholder details with your bank (not applicable to mobile channels); this links you directly to your bank via a secure link. The transaction then takes place within your bank™s secure environment and We won™t have access to any of your card details. You can rest assured that your card details will only be accessible to our PCI compliant payment service provider. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved. 3.3.2. EFT (electronic funds transfer)
This payment method requires you to transfer money directly from your bank account into Hamstach's account, through computer-based systems. If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc. All bank deposit EFT require proof of payment to be sent to service@hamstach.co.za before your order will be processed. If payment does not reflect for an EFT transaction We may request proof of payment to be sent before your order is processed.
4.1. We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are only delivered to physical address, no PO Box addresses are allowed.
4.2. We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within 5-7 working days (Standard delivery, and depending on the payment method used) any Order which we accept but we cannot guarantee any firm delivery dates.
4.3. We shall aim to let you know if We expect that We are unable to meet our estimated delivery date, but, to the extent permitted by law, We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
4.4. On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.
4.5. Please note that it might not be possible for us to deliver to some locations. If this is the case, We will inform you using the contact details that you provide to Hamstach when you place your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
4.6. You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.
5.1 We reserve the right, for purpose of suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Hamstach, in whole or in part, if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any order/sale.
5.2. We will usually refund any money received from you using the same method originally used by you to pay for the Product, unless otherwise agreed between you and Hamstach.
6.1. You are entitled to cancel any sale concluded on the Site within Fourteen (14) days of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 14 days from the order date). Please read the Refund Policy for further details in this regard.
6.2. No cancellation fees shall apply.
6.3. Delivery fees and cash handling fees, where applicable, are not refundable.